Shipping policy

Shipping policy

Thank you for shopping with us! We are proud to share authentic Filipino products with customers across the United States. Please review our shipping policy below for details on order processing, delivery times, and frozen items.

📦 Order Processing & Fulfillment

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order has been fulfilled, you will receive a shipping confirmation email with tracking information.

🚚 Shipping Coverage & Delivery Time

  • We currently ship all over the United States.

  • Estimated shipping time is 2–4 business days, depending on your location and the carrier’s delivery schedule.

  • Delivery times are estimates and may be affected by weather, carrier delays, or high-volume periods.

❄️ Frozen Items Policy

  • Frozen items are best for local pickup or local delivery to ensure optimal quality.

  • Frozen products shipped out of state will be packed in thermal/insulated packaging to help maintain temperature during transit.

  • Please note that frozen items shipped outside the local area may arrive partially or fully thawed due to transit time and carrier handling.

  • By placing an order that includes frozen items for out-of-state delivery, you acknowledge and accept this risk.

We are not able to guarantee frozen condition upon arrival for non-local shipments.

📍 Local Pickup & Local Delivery

  • Local pickup and local delivery options may be available for customers in our service area.

  • These options are highly recommended for frozen items.

  • Available options and instructions will be shown at checkout when applicable.

⚠️ Shipping Issues & Responsibility

  • Please ensure that your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

  • Once an order has been shipped, we are not responsible for carrier delays.

  • If your package arrives damaged or there is an issue with your order, please contact us within 24 hours of delivery.


If you have any questions about shipping, fulfillment, or frozen items, please contact us before placing your order. We’re happy to help!